Our Values

Let us provide you with an idea of what Yes! And… are like to work with. Here are our key values:

Be Creative and Practical for the Client

We have many years’ experience in management, particularly establishing new services. This required creativity and the project and communication skills to put the ideas in to action. As a result, we can facilitate your people to be creative and practical so that they can implement their ideas.

“In the modern world of business, it is useless to be a creative original thinker unless you can also sell what you create,”

David M Ogilvy

Use What Works for the Client

We don’t pull out a template course design, project plan or meeting outline and try to squeeze you in to it. We are qualified and experienced in a variety of methods including Solutions Focus, Creative Solutions Finding, Non Verbal Communication, Accelerated Learning and Improvisation. We use them as appropriate and in particular we encourage solution thinking rather than problem thinking.

‘Problem talk creates problems, solution talk creates solutions,’

Steve de Shazer

Flex to Client Needs

We are process driven and flexible. From initial questions through to the final report, we have a process in place to ensure that we meet our commitment to you and we are agile enough to flex that process. This means we can use our improvisation skills to respond to last minute changes of plan, new developments and creative ideas

“The challenge for the leader is to run the operational world, designed to maintain business performance as it is today, and to allow people to move into the innovation world as well, so they can operate flexibly and step outside of today’s rules and structures in order to develop new ways of working”

Jonne Cesarani

Listen and Constructively Challenge the Client

Our focus is to help you achieve your outcomes. We will listen to your needs and constructively challenge your thinking if necessary, to ensure that you achieve your outcomes.

“When people talk, listen completely. Most people never listen.”

Ernest Hemingway

Be Transparent With the Client

We will provide you with a fixed cost proposal that explains exactly what we will do, how long it will take and when we will deliver it. Be assured, there will be only pleasant surprises.

“Don’t tell people how to do things. Tell them what to do and let them surprise you with their results”

George C Patton

Support and Encourage the Client

We build a collaborative relationship with our clients. We share our experience. We aim to support and encourage them, not blind them with our expertise. In improvisation the aim is to make your partner look good. That’s our aim with you.

“Yes! And…is a philosophy as well as a brand.”

John Brooker

You may have wondered why we have the name “Yes! And…” The term comes from improvisation theatre and is a way to signify that we should affirm and build on ideas to increase creativity. That’s how we work. To find out more about our team, click on About Us or contact John or Kate Brooker.